At [ mypixelstore ] we strive to ensure your satisfaction with every purchase. As we sell digital products, which are immediately accessible upon purchase, we have a strict policy regarding refunds.
Eligibility for Refunds:
We offer a 30-day money-back guarantee on all digital products. If you are not satisfied with your purchase, you may request a refund within 30 days from the date of purchase. To be eligible for a refund:
The product must be unused and in its original form.
The refund request must be submitted within the 30-day window.
Non-Refundable Items:
Digital products that have been downloaded or accessed will not be eligible for a refund.
Products that have been modified or altered by the customer after purchase.
How to Request a Refund:
To request a refund, please contact our customer support team at [Your Support Email] with the following details:
Order number
Date of purchase
Reason for the refund request
We will review your request and process it within 7 business days. If your request is approved, we will initiate the refund to the original payment method.
Processing Time:
Refunds will be processed within 7 business days from the approval of the request.
Exceptions:
We may deny refunds if the product was used, accessed, or downloaded, or if the request is made outside the 30-day period. We also reserve the right to deny a refund if there is evidence of fraudulent activity.
Thank you for shopping with [Your Store Name]. We value your trust and are committed to providing excellent customer service.