Frequently Asked Questions (FAQ)
1. What are digital products?
Digital products are intangible items that you can download or access online, such as eBooks, templates, software, and graphics.
2. How do I purchase a digital product?
Simply browse our store, select the product you wish to purchase, and proceed to checkout. After your payment is confirmed, you'll receive a link to download the product.
3. Can I get a refund for digital products?
We offer a 30-day money-back guarantee if you are unsatisfied with your purchase. Please refer to our Refund Policy for more details.
4. Can I access my digital products after purchase?
Yes, once your purchase is complete, you will receive instant access to your digital product via a download link that is sent to your email.
5. Do I need special software to use these products?
Most of our digital products require standard software like Adobe Reader (for PDFs) or Microsoft Office (for documents). Some products may have specific software requirements, which will be mentioned on the product page.
6. How do I download my purchased products?
Once you complete your purchase, you will receive a confirmation email with a download link. You can also log into your account to access your purchased products anytime.
7. Are the products offered on your store compatible with all devices?
Most of our products are compatible with a variety of devices including desktops, laptops, tablets, and smartphones. However, some products may have specific system requirements listed on the product page.
8. Can I share my digital products with others?
No, sharing or redistributing digital products purchased from our store is prohibited. All digital products are for personal use only unless otherwise specified.
9. How do I contact customer support?
You can reach our customer support team by visiting the Contact Us page or by emailing us directly at support@mypixelstore.in.
10. Are there any discounts or promotions available?
Yes, we often offer special discounts, deals, and promotions. Make sure to subscribe to our newsletter to stay updated on the latest offers and sales events.